Refund and Returns Policy

Refund and Returns Policy

Thank you for shopping with AquireWise! We strive to provide you with high-quality products and exceptional customer service. However, if you’re not completely satisfied with your purchase, we’re here to help. Please take a moment to review our Refund and Returns Policy outlined below.

1. Refund Eligibility:

We accept refund requests for eligible items within 30 days from the date of delivery.
To be eligible for a refund, the item must be in its original condition, unused, and in the same packaging as received.

2. Non-Refundable Items: The following items are non-refundable:

Gift cards
Downloadable software or digital products
Personalized or custom-made items

3. Return Process: To initiate a return, please follow these steps:

Contact our customer support team at [email protected] within 30 days of receiving your order. Provide your order number, the item(s) you wish to return, and a brief explanation for the return.
Our customer support team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

4. Shipping Costs:

If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
If the return is due to a change of mind or other non-defective reasons, the customer is responsible for the return shipping costs.

5. Refund Process:

Once we receive the returned item and verify its condition, we will process the refund.
Refunds will be issued to the original payment method within 7 business days of receiving the returned item.

6. Partial Refunds: In some cases, partial refunds may be granted for items that are not returned in their original condition, have missing parts, or show signs of use. The final refund amount will be determined after a thorough inspection.

7. Exchanges: At this time, we do not offer direct exchanges. If you need a different size, color, or product, please initiate a return as per the instructions above and place a new order for the desired item.

8. Damaged or Defective Items: If you receive a damaged or defective item, please contact us at [email protected] within 7 days of receiving the order. We will arrange for a replacement or provide a full refund, including return shipping costs.

9. Cancellations: Orders can be canceled within 24 hours of purchase. To cancel an order, please contact us at [email protected] with your order details.

Please note that this Refund and Returns Policy applies only to purchases made directly from AquireWise’s official website. If you have any further questions or concerns, feel free to reach out to our customer support team. We are here to assist you!

Policy last updated on [18/2/2024]

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